Nhân viên văn phòng, Hỗ trợ khách hàng, Chăm sóc khách hàng
Công nghệ thông tin
- Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
- Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
Tek Experts
( 11/12/2017 - 10/05/2019 )
Nhân viên
Nhân viên
Thành phố Đà Nẵng - Thành phố Đà Nẵng
Công nghệ thông tin
Từ 5.000.000 - đến 10.000.000
- Tiếng anh:
+ Hanu Test (IELTS): 6.0
+ B2
- CCNA
- LPI-1
- Microsoft Office
- Computer skills
- Soft skills
- Micro Focus Products: SA, OO